Your privacy matters to us. This Privacy Policy explains what personal information good 11 collects from players in the Philippines, how we use and protect that information, and what rights you have over your own data. We are committed to handling your details responsibly and in line with applicable data protection standards.
Last updated: 2025. This policy applies to all users accessing good 11 from the Philippines.
A clear breakdown of the data good 11 gathers and how it is used to serve Filipino players.
When you create an account on good 11, we collect the personal details you provide during registration, including your full name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm that you meet the minimum age requirement, and set up your player account correctly. We may also ask for a government-issued ID as part of our Know Your Customer (KYC) process, which is a standard requirement for licensed gaming platforms operating in the Philippines. Your registration data is stored securely and is only accessed by authorised staff when necessary for account management or compliance purposes. Providing accurate information during sign-up is a condition of using the platform, and any false details may result in account suspension.
As you use the good 11 platform, we automatically collect data about your activity, including the games you play, the bets you place, the frequency and duration of your sessions, and the features you interact with. This usage data helps us understand how players engage with the platform so we can improve the experience, fix technical issues, and personalise content where appropriate. We also collect device information such as your operating system, browser type, screen resolution, and IP address to ensure the platform functions correctly on your device. Session logs are retained for a limited period and are used primarily for security monitoring and fraud prevention. None of this activity data is sold to third parties or used for purposes unrelated to the operation and improvement of the good 11 platform.
When you make a deposit or request a withdrawal, we collect the transaction details necessary to process your payment, including the payment method used, the amount, the date and time, and the transaction reference number. For local payment channels such as GCash and Maya, we receive confirmation data from the payment provider but do not store your full account credentials or PIN. All financial transactions are processed through secure, encrypted channels to protect your funds and personal payment information. Transaction records are retained in accordance with our legal and regulatory obligations and may be reviewed by our compliance team if there is a concern about fraud or a breach of platform rules. If you have questions about a specific transaction, our support team can assist you using the records held on your account.
When you contact our support team or communicate with us through any channel, we retain a record of that interaction, including the content of your messages, the date and time, and any resolution steps taken. This information is used to resolve your query effectively, to train our support staff, and to identify recurring issues that may require platform-level fixes. If you opt in to receive promotional communications, we will use your email address or mobile number to send you relevant updates about good 11 offers and platform news. You can opt out of marketing messages at any time by contacting support or following the unsubscribe instructions in any message we send. We do not share your communication data with third parties for their own marketing purposes.
Filipino players have clear rights when it comes to how their information is handled on good 11.
You have the right to request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe and provide the information in a clear, readable format. This right allows you to check that the data we hold is accurate and that it is being used appropriately. To make an access request, contact our support team with your account details and a description of the information you are seeking. We may ask you to verify your identity before releasing any data to protect against unauthorised access.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update certain details directly through your account settings, or contact our support team for assistance with information that cannot be changed through the platform interface. Keeping your account details accurate is important for identity verification, payment processing, and responsible gaming purposes. We will action correction requests promptly and confirm when the update has been made. In some cases, we may need to verify the corrected information before applying the change.
In certain circumstances, you may request that we delete the personal data we hold about you. This right applies where the data is no longer necessary for the purpose it was collected, where you withdraw consent, or where the data has been processed unlawfully. Please note that we are required by law and regulatory obligations to retain certain records — such as transaction histories and KYC documents — for a specified period even after account closure. Where erasure is not possible due to legal requirements, we will inform you of the reason and the retention period that applies. Requests for erasure can be submitted through our support team.
You have the right to object to the processing of your personal data in certain situations, including where we are using it for direct marketing purposes. If you object to receiving marketing communications, we will stop sending them promptly and update your preferences on our system. You may also object to processing carried out on the basis of our legitimate interests, though we may be required to continue processing in some cases where there is a compelling legal or regulatory reason to do so. All objection requests are reviewed carefully and responded to within a reasonable period. Contact our support team to exercise this right or to ask questions about how your data is being used.
Security measures in place to protect every good 11 player account in the Philippines.
All data transmitted between your device and the good 11 platform is protected using industry-standard SSL encryption. This ensures that your login credentials, payment details, and personal information cannot be intercepted during transmission. Encryption is applied across all platform access points, including the mobile interface used by most Filipino players. Our security certificates are kept up to date and regularly reviewed to maintain the highest level of protection. You can verify the secure connection by checking for the padlock icon in your browser's address bar.
Personal data is stored on secure servers with access controls that restrict who can view or modify your information. Our data storage systems are protected by firewalls, intrusion detection tools, and regular security audits to identify and address potential vulnerabilities. Access to player data is limited to authorised personnel who require it to perform their job functions, and all staff with data access are subject to confidentiality obligations. We do not store sensitive payment credentials such as full card numbers or mobile wallet PINs on our servers. Backups are encrypted and stored separately to ensure data can be recovered safely in the event of a technical incident.
good 11 operates continuous fraud monitoring systems that analyse account activity for signs of unauthorised access, unusual transaction patterns, or suspicious behaviour. If our systems detect a potential security concern on your account, we may temporarily restrict access and contact you to verify your identity before restoring full functionality. Players are encouraged to report any suspicious activity on their account immediately so that our security team can investigate and take protective action. We also recommend using a strong, unique password and logging out of your account when using a shared device. Our fraud prevention measures are designed to protect both individual players and the integrity of the platform as a whole.
If you have any concerns about how good 11 handles your personal data, or if you would like to exercise any of your data rights, our support team is available around the clock to assist Filipino players. You can also visit our FAQ page for quick answers to common privacy questions.